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My balance is 0 after logging in, why?
How can I recover BTC sent to BCH or vice versa?
Why is my BTC transaction pending or not posted yet?
Why didn't I receive funds after the exchange?
Why isn't the support team responding?
What is transaction hash and how to find it?
How can I find my wallet address?
What are blockchain confirmations?
How long does it take to receive money?
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How to buy Bitcoin
How to buy Altcoins
How long does a purchase take to complete?
Why I have received the different amount?
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Supported ERC20 Tokens
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Freewallet doesn’t support my tokens. What to do?
Can I receive ETH tokens (ERC20)?
Tokens were not posted?
Having trouble logging in?
Zero balance after the update?
Your balance is on hold?
Issues with Monero (XMR) payouts (Payment ID)
How to restore lost password?
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Are my coins safe?
How can I enhance my account security?
Basic security tips
What if I lose my smartphone? How can I restore my wallet?
Where are my private keys?
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How to verify email?
How to find wallet address?
How to find more about bitcoin or blockchain?
How to test is the service is working?
How to participate in coin/token forks?
Smart Pay In
How many digits do I see after the dot?
Smart Pay Out
Is Freewallet a free service?
Crypto-currency purchase with credit cards
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How to earn Bitcoin?
Contracts and advanced protocols
Why do I need to pay Network Fee?
Top up Phone
Top up Phone
How do I top up my phone?
Does it work if I'm roaming?
Are there limits on how much I can send?
Does it work with post-paid?
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What can Freewallet Lite do?
What information can I see in transaction details?
What platforms support Freewallet Lite?
Is Freewallet Lite open source?
Is Freewallet Lite an HD wallet?
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