We have temporarily disabled the Buy option as we are currently working on improving this feature, making the transactions faster, and reducing the transaction fees. We don`t have the exact release date, however, we`re working around the clock to deliver it as soon as possible, we`ll even notify you by email, on Facebook and Twitter when it is available.

For now, we suggest you try our Smart Pay-in transactions. This option allows you to top up your wallet balance with another altcoin. 

You can find this option in your Freewallet by following these steps:

— Open Freewallet

— Tap "+", then "Receive"

— Choose any other altcoin.

If you're still seeing the "Buy" button, it means you`re using an old version of our app. Please update the app in the Android Play market or Apple Store to have a better experience. 

Freewallet generally makes your funds available in your account as soon as we receive payment. If 30 minutes have passed and you haven't received the payment, please do the following:

1. Go to the transaction details, tap Purchase order.

2. Copy the link.

3. Go to Settings then to Support to create a chat with our customer care specialist.

4. Describe the problem, paste the link to the message and wait for the reply.