Dear users, we constantly track all requests and try to solve them promptly and without a delay. However, if you want a more detailed explanation, here's an article about this on TechCrunch: https://techcrunch.com/…/cryptocurrencies-have-an-everythi…/
In short, Freewallet, Coinbase, Kraken, Shapeshift and other large blockchain service providers were not ready for the crypto hype. It is almost impossible to grow the team at the same speed. What was working a month ago isn’t working right now, and we are searching for better ways to provide our clients with the desired support level.
In fact, we can help each other. What you can do is to keep calm. Always start with self-service in our Support Center. We are working on prioritizing tickets at the moment, and if you’ve submitted a request, it will be reviewed and processed. Thank you for your patience and understanding!