Freewallet ETH addresses are ERC20 compliant, however, not all of the existing ERC20 tokens are supported in the app. Transactions with the currently unlisted tokens to Freewallet addresses may appear on the blockchain, but they will not be reflected on your account in the Service until they are added to our list.
If your token is listed on CoinMarketCap and exchanges but not on Freewallet, you should submit a request to our support team to get it added. If the transaction of the token was made to your Freewallet address before the token was listed with us, you need to contact our support team for it to become available in your balance. Still, it cannot be done instantly and it does take a while to start supporting a new token, that’s why we recommend you to always make sure that the token is supported prior to sending it.
Do not use your Freewallet address to receive any transactions from ICOs. If you did participate in an ICO and your token is an ERC20 one, please submit a request to our support team once this token is present on the exchanges.
Adding new tokens to Freewallet is an elaborate technical procedure that requires lots of time and human resources. The time frame for starting the support of a new token and making it available for users is set at Freewallet’s discretion. Freewallet is not responsible for any loss associated with a drop in the token value that may take place during that time, and neither is Freewallet responsible for the allocation or transfer of any gain associated with the token value increase.
You should note that the terms of adding and/or refunding tokens can take months. It depends on certain factors, including the tokens type. The return time can be increased at the discretion of the company.