Buy cryptocurrency with Simplex

About Simplex    

Simplex is a fin-tech company that provides online merchants with fraud-free payment processing and acts as the credit card processor in the crypto world. The credit card processor is the organization that has contracted with an acquiring bank to process transactions on behalf of the merchants.


How does Simplex work?


The cryptocurrency is provided by the online exchange services and Simplex integrates with them to fulfill the credit card payment process. Hence, Simplex is responsible for risk analysis, processing the payments with the credit card company, and finalizing the transaction. Based on advanced AI technology, Simplex’s automated system facilitates processing online payments while assessing risk with maximum speed and accuracy.

Please check out this brief guide on how to buy crypto with Freewallet.

 

Which credit cards does Simplex support? 


Simplex accepts most major credit cards, including VISA and MasterCard. Some virtual, prepaid and debit cards are also accepted. Note, however, that some issuer banks have their own terms regarding where and when those cards can be used and may decline the charge on their side. For more information on issuing banks, click here. If you have any questions, please contact the 

Please note, depending on internal politics in regards to cryptocurrency operations, our services may be limited in some countries.


Are there limits on how much I can buy?


There are limits of 20000 USD per day and 50000 USD per month. Sending higher amounts could lead to transaction errors. Please note that the daily and monthly limits include the fees. The daily and monthly limits are counted since purchasing, and not as a calendar day and month respectively. The minimum amount is $50.


What coins does it work with? 


You can purchase:

· Bitcoin (BTC)

· Bitcoin Cash (BCH)

· Binance Coin (BNB)

· Ethereum (ETH)

· Litecoin (LTC)

· Ripple (XRP)

· Stellar (XLM)

· Tron (TRX)

· Dash (DASH)

· EOS (EOS)

· Tether (USDT)


Freewallet has also increased the number of fiat currencies available in the app you can purchase your crypto with:

AUD

CAD

CHF

CZK

DKK

EUR

GBP

HUF

ILS

INR

JPY

NOK

NZD

PLN

RUB

SEK

TRY

USD

ZAR

 

 

How long until my payment is approved or declined?


In most cases, payments are processed within 24 hours. In rare cases, it may take up to 48 hours due to delays in identity verification or high demands on cryptocurrency.


What fees should I pay?


Fees charged from the transactions included:

- standard fees for credit card processing;

- fees for fraud detection and mitigation. This service allows selling cryptocurrencies online with credit cards.

The fee amount is 7% or $12, whichever is higher, (for amounts equal or greater than $200.00) of the transaction cost. The minimum amount for the transaction is 50$.  


Can I cancel or edit my transaction in Simplex?


You can cancel your transaction as long as it hasn't approved, canceled, or declined. Also, if you don't complete the verification process, your transaction will be canceled. Once payment is approved, it is not possible to cancel it since it’s already been processed and cannot be retrieved back. The same goes for transaction edit: once your transaction has been made, it isn't possible to edit any of the payment details.


Will I need to complete a verification process every time I use Simplex and why do I need to complete it?


Yes, there is a possibility you may need to go through the verification process on the Simplex’s side in an effort to keep the funds safe.
You will need to provide the
Simplex team with the following:
- a
clear photo of yourself in front of the screen, showing the virtual credit card account used in the transaction with the following info: the first and last 4 digits of the credit card number, the name on card, and the expiration date.
- any sort of identification (Driver’s license, ID, passport, etc.).
Please note
Simplex
 requires this information to successfully complete the verification process.
If you decide to not complete the verification process, the transaction will be canceled and your card will not be charged. If you are encountering a problem within the verification stage, please get in touch with Simplex Support team.


I haven’t received the verification request email, what do I do?


A verification email is used for proof of identity or card ownership, and in some cases, this email can land in your spam folder. Please check your spam folder for a verification email.

 

Why was my payment declined and what can I do?


Payment can be declined for various reasons:

· issuing bank declined the payment;

· geographic location that is not supported;

· risk-related reasons;

· etc.

If you have any questions, please contact support@simplex.com with your Payment ID and put ‘Decline Reason’ in the subject line.


What should I do, if I didn’t find an answer here and need help? 


If your payment declined, you haven't received your crypto, or waiting time exceeded the required payment process period. If you still have any questions, please get in touch with the support teamand tell them more about the issue you've encountered: they will be able to assist you.

You can find the list of countries supported by Simplex below:

 

 


Supported countries

The unsupported US States  

Argentina

Germany

Republic of Korea

Singapore

Alabama (AL)

Austria

Greece

Luxembourg

South Africa

Alaska (AK) 

Belgium

Gulf Co-operation Council

Malaysia

Spain

Louisiana (LA)

Brazil

Hong Kong

Mexico

Sweden

Washington (WA) 

Canada

China

Netherlands

Switzerland

Hawaii (HI) 

China

India

New Zealand

Turkey

New Mexico (NM) 

Denmark

Ireland

Norway

United Kingdom

Nevada (NV)

European Commission

Israel

Portugal

United States 

Vermont (VT)  

Finland

Italy

Russian Federation

 

 

France

Japan

Saudi Arabia

 

 


Currently not supported:

Albania
Bahamas
Barbados
Botswana
Cambodia
Cuba 
Democratic People’s Republic of Korea
Ghana
Iceland
Iran
Iraq 
Jamaica
Kyrgyzstan 
Lebanon
Mauritius
Mongolia
Myanmar (Burma)
Nicaragua
Pakistan
Panama
Syria
Sudan 
Zimbabwe

 

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