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User ID or Nickname

Subject

Issue Type

<div class="control-group ticket_section">
                     <label class=" required control-label cf_troubleshooting_issue_with_your_account_336260-label " for="helpdesk_ticket_cf_troubleshooting_issue_with_your_account_336260">Troubleshooting issue with your account</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_troubleshooting_issue_with_your_account_336260]" id="helpdesk_ticket_custom_field_cf_troubleshooting_issue_with_your_account_336260"><option value="">...</option>
<option data-id="9000665143" value="Buy">Buy</option>
<option data-id="9000665144" value="Top up phone">Top up phone</option>
<option data-id="9000665145" value="Confirmation email for transactions">Confirmation email for transactions</option>
<option data-id="9000665146" value="Verification email">Verification email</option>
<option data-id="9000706771" value="Other">Other</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_type_of_login_issue_336260-label " for="helpdesk_ticket_cf_type_of_login_issue_336260">Type of Login issue</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_login_issue_336260]" id="helpdesk_ticket_custom_field_cf_type_of_login_issue_336260"><option value="">...</option>
<option data-id="9000706720" value="PIN">PIN</option>
<option data-id="9000706721" value="2FA">2FA</option>
<option data-id="9000706722" value="Password">Password</option>
<option data-id="9000706927" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_untitled_336260-label " for="helpdesk_ticket_cf_untitled_336260">How did you register on Freewallet? (Reset password option is available only for users registered via email!)</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_untitled_336260]" id="helpdesk_ticket_custom_field_cf_untitled_336260"><option value="">...</option>
<option data-id="9000651047" value="Google+">Google+</option>
<option data-id="9000651048" value="Facebook">Facebook</option>
<option data-id="9000651049" value="Email">Email</option>
<option data-id="9000651050" value="Mobile number">Mobile number</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_currency_336260-label " for="helpdesk_ticket_cf_currency_336260">Currency</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_currency_336260]" id="helpdesk_ticket_custom_field_cf_currency_336260"><option value="">...</option>
<option data-id="9000702512" value="BTC">BTC</option>
<option data-id="9000702513" value="BCHABC">BCHABC</option>
<option data-id="9000702514" value="BCHSV">BCHSV</option>
<option data-id="9000702515" value="BTG">BTG</option>
<option data-id="9000702516" value="BCN">BCN</option>
<option data-id="9000702517" value="DASH">DASH</option>
<option data-id="9000702518" value="DOGE">DOGE</option>
<option data-id="9000702519" value="EOS">EOS</option>
<option data-id="9000702520" value="ETH">ETH</option>
<option data-id="9000702521" value="IGNIS">IGNIS</option>
<option data-id="9000702522" value="KIN">KIN</option>
<option data-id="9000702523" value="LISK">LISK</option>
<option data-id="9000702524" value="LTC">LTC</option>
<option data-id="9000702526" value="NEM">NEM</option>
<option data-id="9000702527" value="NEO">NEO</option>
<option data-id="9000702528" value="NXT">NXT</option>
<option data-id="9000702533" value="TRX">TRX</option>
<option data-id="9000702532" value="USDT">USDT</option>
<option data-id="9000702529" value="XDN">XDN</option>
<option data-id="9000702525" value="XMR">XMR</option>
<option data-id="9000702530" value="XRP">XRP</option>
<option data-id="9000702531" value="XLM">XLM</option>
<option data-id="9000702534" value="ZEC">ZEC</option>
<option data-id="9000702535" value="Other coin/token">Other coin/token</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_type_of_the_issue_336260-label " for="helpdesk_ticket_cf_type_of_the_issue_336260">Type of the issue</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_the_issue_336260]" id="helpdesk_ticket_custom_field_cf_type_of_the_issue_336260"><option value="">...</option>
<option data-id="9000706718" value="Bug">Bug</option>
<option data-id="9000706719" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_is_it_a_web_wallet_336260-label " for="helpdesk_ticket_cf_is_it_a_web_wallet_336260">Is it a Web wallet?</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_it_a_web_wallet_336260]" id="helpdesk_ticket_custom_field_cf_is_it_a_web_wallet_336260"><option value="">...</option>
<option data-id="9000665149" value="Yes">Yes</option>
<option data-id="9000665150" value="No">No</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_provide_the_transaction_hash_336260-label " for="helpdesk_ticket_cf_provide_the_transaction_hash_336260">Provide the transaction hash/ Request id</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_provide_the_transaction_hash_336260]" id="helpdesk_ticket_custom_field_cf_provide_the_transaction_hash_336260" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_what_is_a_token_ticker_336260-label " for="helpdesk_ticket_cf_what_is_a_token_ticker_336260">What is a token ticker?</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_is_a_token_ticker_336260]" id="helpdesk_ticket_custom_field_cf_what_is_a_token_ticker_336260" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260-label " for="helpdesk_ticket_cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260">Is this token on our supported list? https://freewallet.org/support/knowledgebase/tokens/</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260]" id="helpdesk_ticket_custom_field_cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260"><option value="">...</option>
<option data-id="9000651087" value="Yes">Yes</option>
<option data-id="9000651088" value="No">No</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_type_of_transaction_336260-label " for="helpdesk_ticket_cf_type_of_transaction_336260">Type of transaction issue</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_transaction_336260]" id="helpdesk_ticket_custom_field_cf_type_of_transaction_336260"><option value="">...</option>
<option data-id="9000702509" value="Pay in">Pay in</option>
<option data-id="9000702510" value="Pay out">Pay out</option>
<option data-id="9000702511" value="Exchange">Exchange</option>
<option data-id="9000754195" value="Gift Card purchase">Gift Card purchase</option>
<option data-id="9000706713" value="Sending issue">Sending issue</option>
<option data-id="9000706714" value="Slow transaction">Slow transaction</option>
<option data-id="9000706715" value="Import/Export">Import/Export</option>
<option data-id="9000706716" value="Minergate">Minergate</option>
<option data-id="9000706717" value="Fees">Fees</option>
<option data-id="9000761278" value="Other">Other</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_provide_the_transaction_hash_336260-label " for="helpdesk_ticket_cf_provide_the_transaction_hash_336260">Provide the transaction hash/ Request id</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_provide_the_transaction_hash_336260]" id="helpdesk_ticket_custom_field_cf_provide_the_transaction_hash_336260" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_choose_the_currency_336260-label " for="helpdesk_ticket_cf_choose_the_currency_336260">Choose the currency</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_choose_the_currency_336260]" id="helpdesk_ticket_custom_field_cf_choose_the_currency_336260"><option value="">...</option>
<option data-id="9000702248" value="BTC">BTC</option>
<option data-id="9000702249" value="BCHABC">BCHABC</option>
<option data-id="9000702488" value="BCHSV">BCHSV</option>
<option data-id="9000702489" value="BTG">BTG</option>
<option data-id="9000702490" value="BCN">BCN</option>
<option data-id="9000702491" value="DASH">DASH</option>
<option data-id="9000702492" value="DOGE">DOGE</option>
<option data-id="9000702493" value="EOS">EOS</option>
<option data-id="9000702494" value="ETH">ETH</option>
<option data-id="9000702495" value="IGNIS">IGNIS</option>
<option data-id="9000702496" value="KIN">KIN</option>
<option data-id="9000702497" value="LISK">LISK</option>
<option data-id="9000702498" value="LTC">LTC</option>
<option data-id="9000702500" value="NEM">NEM</option>
<option data-id="9000702501" value="NEO">NEO</option>
<option data-id="9000702502" value="NXT">NXT</option>
<option data-id="9000702506" value="TRX">TRX</option>
<option data-id="9000702505" value="USDT">USDT</option>
<option data-id="9000702499" value="XMR">XMR</option>
<option data-id="9000702503" value="XRP">XRP</option>
<option data-id="9000702504" value="XLM">XLM</option>
<option data-id="9000702507" value="ZEC">ZEC</option>
<option data-id="9000702508" value="Other coin/token">Other coin/token</option></select>
            </div> 
                  </div>

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NOTE: To create a corporate/professional account you need to attach the certificate of incorporation, certificate of good standing and the company charter.