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... Account Identity verification Common question Email delivery issue Login issue System upgrade Technical issue Token demand Transaction Other

<div class="control-group ticket_section"> <label class=" required control-label cf_troubleshooting_issue_with_your_account_336260-label " for="helpdesk_ticket_cf_troubleshooting_issue_with_your_account_336260">Troubleshooting issue with your account</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_troubleshooting_issue_with_your_account_336260]" id="helpdesk_ticket_custom_field_cf_troubleshooting_issue_with_your_account_336260"><option value="">...</option> <option data-id="9000665143" value="Buy">Buy</option> <option data-id="9000665144" value="Top up phone">Top up phone</option> <option data-id="9000665145" value="Confirmation email for transactions">Confirmation email for transactions</option> <option data-id="9000665146" value="Verification email">Verification email</option> <option data-id="9000706771" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_336260-label " for="helpdesk_ticket_cf_name_336260">Name & Surname</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_336260]" id="helpdesk_ticket_custom_field_cf_name_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_birth_336260-label " for="helpdesk_ticket_cf_date_of_birth_336260">Date of Birth (DD/MM/YYYY) </label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_date_of_birth_336260]" id="helpdesk_ticket_custom_field_cf_date_of_birth_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_country_of_citizenship_336260-label " for="helpdesk_ticket_cf_country_of_citizenship_336260">Country of citizenship</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_country_of_citizenship_336260]" id="helpdesk_ticket_custom_field_cf_country_of_citizenship_336260" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_upload_your_identity_document_in_english_an_international_id_or_a_drivers_license_photos_of_both_sides_336260]" id="helpdesk_ticket_custom_field_cf_upload_your_identity_document_in_english_an_international_id_or_a_drivers_license_photos_of_both_sides_336260_9000868493" value="1" class=" required checkbox section_field" /> Upload your identity document in English: an international ID or a driver’s license (photos of both sides) </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_residential_address_336260-label " for="helpdesk_ticket_cf_residential_address_336260">Residential address</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_residential_address_336260]" id="helpdesk_ticket_custom_field_cf_residential_address_336260" /> </div> </div> <div class="control-group ticket_section"> <div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_upload_the_bank_statement_or_utility_bill_where_we_can_see_your_name_and_resident_address_you_can_get_a_pdf_bank_statement_from_your_online_banking_service_the_document_should_be_written_in_latin_lett217_336260]" id="helpdesk_ticket_custom_field_cf_upload_the_bank_statement_or_utility_bill_where_we_can_see_your_name_and_resident_address_you_can_get_a_pdf_bank_statement_from_your_online_banking_service_the_document_should_be_written_in_latin_lett217_336260_9000868493" value="1" class=" required checkbox section_field" /> Upload the bank statement or utility bill where we can see your name and resident address. You can get a PDF bank statement from your online banking service. The document should be written in Latin letters. </label> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_choose_your_search_question_336260-label " for="helpdesk_ticket_cf_choose_your_search_question_336260">Choose your search question</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_choose_your_search_question_336260]" id="helpdesk_ticket_custom_field_cf_choose_your_search_question_336260"><option value="">...</option> <option data-id="9000665130" value="Interface">Interface</option> <option data-id="9000665131" value="Feature request">Feature request</option> <option data-id="9000665132" value="Partnership">Partnership</option> <option data-id="9000665133" value="Private keys">Private keys</option> <option data-id="9000706762" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_kind_of_emails_didnt_you_receive_336260-label " for="helpdesk_ticket_cf_what_kind_of_emails_didnt_you_receive_336260">What kind of emails you did not receive?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_what_kind_of_emails_didnt_you_receive_336260]" id="helpdesk_ticket_custom_field_cf_what_kind_of_emails_didnt_you_receive_336260"><option value="">...</option> <option data-id="9000651089" value="Verification email">Verification email</option> <option data-id="9000651091" value="Password recovery email">Password recovery email</option> <option data-id="9000651092" value="Transaction confirmation email">Transaction confirmation email</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_login_issue_336260-label " for="helpdesk_ticket_cf_type_of_login_issue_336260">Type of Login issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_login_issue_336260]" id="helpdesk_ticket_custom_field_cf_type_of_login_issue_336260"><option value="">...</option> <option data-id="9000706720" value="PIN">PIN</option> <option data-id="9000706721" value="2FA">2FA</option> <option data-id="9000706722" value="Password">Password</option> <option data-id="9000706927" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_untitled_336260-label " for="helpdesk_ticket_cf_untitled_336260">How did you register on Freewallet? (Reset password option is available only for users registered via email!)</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_untitled_336260]" id="helpdesk_ticket_custom_field_cf_untitled_336260"><option value="">...</option> <option data-id="9000651047" value="Google+">Google+</option> <option data-id="9000651048" value="Facebook">Facebook</option> <option data-id="9000651049" value="Email">Email</option> <option data-id="9000651050" value="Mobile number">Mobile number</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_name_336260-label " for="helpdesk_ticket_cf_name_336260">Name & Surname</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_336260]" id="helpdesk_ticket_custom_field_cf_name_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_currency_336260-label " for="helpdesk_ticket_cf_currency_336260">Currency</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_currency_336260]" id="helpdesk_ticket_custom_field_cf_currency_336260"><option value="">...</option> <option data-id="9000702512" value="BTC">BTC</option> <option data-id="9000702513" value="BCHABC">BCHABC</option> <option data-id="9000702514" value="BCHSV">BCHSV</option> <option data-id="9000702515" value="BTG">BTG</option> <option data-id="9000702516" value="BCN">BCN</option> <option data-id="9000702517" value="DASH">DASH</option> <option data-id="9000702518" value="DOGE">DOGE</option> <option data-id="9000702519" value="EOS">EOS</option> <option data-id="9000702520" value="ETH">ETH</option> <option data-id="9000702521" value="IGNIS">IGNIS</option> <option data-id="9000702522" value="KIN">KIN</option> <option data-id="9000702523" value="LISK">LISK</option> <option data-id="9000702524" value="LTC">LTC</option> <option data-id="9000702526" value="NEM">NEM</option> <option data-id="9000702527" value="NEO">NEO</option> <option data-id="9000702528" value="NXT">NXT</option> <option data-id="9000702533" value="TRX">TRX</option> <option data-id="9000702532" value="USDT">USDT</option> <option data-id="9000702529" value="XDN">XDN</option> <option data-id="9000702525" value="XMR">XMR</option> <option data-id="9000702530" value="XRP">XRP</option> <option data-id="9000702531" value="XLM">XLM</option> <option data-id="9000702534" value="ZEC">ZEC</option> <option data-id="9000702535" value="Other coin/token">Other coin/token</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_the_issue_336260-label " for="helpdesk_ticket_cf_type_of_the_issue_336260">Type of the issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_the_issue_336260]" id="helpdesk_ticket_custom_field_cf_type_of_the_issue_336260"><option value="">...</option> <option data-id="9000706718" value="Bug">Bug</option> <option data-id="9000706719" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_is_it_a_web_wallet_336260-label " for="helpdesk_ticket_cf_is_it_a_web_wallet_336260">Is it a Web wallet?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_it_a_web_wallet_336260]" id="helpdesk_ticket_custom_field_cf_is_it_a_web_wallet_336260"><option value="">...</option> <option data-id="9000665149" value="Yes">Yes</option> <option data-id="9000665150" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_provide_the_transaction_hash_336260-label " for="helpdesk_ticket_cf_provide_the_transaction_hash_336260">Provide the transaction hash/ Request id</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_provide_the_transaction_hash_336260]" id="helpdesk_ticket_custom_field_cf_provide_the_transaction_hash_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_date_of_birth_336260-label " for="helpdesk_ticket_cf_date_of_birth_336260">Date of Birth (DD/MM/YYYY) </label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_date_of_birth_336260]" id="helpdesk_ticket_custom_field_cf_date_of_birth_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_what_is_a_token_ticker_336260-label " for="helpdesk_ticket_cf_what_is_a_token_ticker_336260">What is a token ticker?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_is_a_token_ticker_336260]" id="helpdesk_ticket_custom_field_cf_what_is_a_token_ticker_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260-label " for="helpdesk_ticket_cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260">Is this token on our supported list? https://freewallet.org/support/knowledgebase/tokens/</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260]" id="helpdesk_ticket_custom_field_cf_is_this_token_on_our_supported_list_httpsfreewalletorgsupportknowledgebasetokens_336260"><option value="">...</option> <option data-id="9000651087" value="Yes">Yes</option> <option data-id="9000651088" value="No">No</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_type_of_transaction_336260-label " for="helpdesk_ticket_cf_type_of_transaction_336260">Type of transaction issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_transaction_336260]" id="helpdesk_ticket_custom_field_cf_type_of_transaction_336260"><option value="">...</option> <option data-id="9000702509" value="Pay in">Pay in</option> <option data-id="9000702510" value="Pay out">Pay out</option> <option data-id="9000702511" value="Exchange">Exchange</option> <option data-id="9000754195" value="Gift Card purchase">Gift Card purchase</option> <option data-id="9000706713" value="Sending issue">Sending issue</option> <option data-id="9000706714" value="Slow transaction">Slow transaction</option> <option data-id="9000706715" value="Import/Export">Import/Export</option> <option data-id="9000706716" value="Minergate">Minergate</option> <option data-id="9000706717" value="Fees">Fees</option> <option data-id="9000761278" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_provide_the_transaction_hash_336260-label " for="helpdesk_ticket_cf_provide_the_transaction_hash_336260">Provide the transaction hash/ Request id</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_provide_the_transaction_hash_336260]" id="helpdesk_ticket_custom_field_cf_provide_the_transaction_hash_336260" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_choose_the_currency_336260-label " for="helpdesk_ticket_cf_choose_the_currency_336260">Choose the currency</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_choose_the_currency_336260]" id="helpdesk_ticket_custom_field_cf_choose_the_currency_336260"><option value="">...</option> <option data-id="9000702248" value="BTC">BTC</option> <option data-id="9000702249" value="BCHABC">BCHABC</option> <option data-id="9000702488" value="BCHSV">BCHSV</option> <option data-id="9000702489" value="BTG">BTG</option> <option data-id="9000702490" value="BCN">BCN</option> <option data-id="9000702491" value="DASH">DASH</option> <option data-id="9000702492" value="DOGE">DOGE</option> <option data-id="9000702493" value="EOS">EOS</option> <option data-id="9000702494" value="ETH">ETH</option> <option data-id="9000702495" value="IGNIS">IGNIS</option> <option data-id="9000702496" value="KIN">KIN</option> <option data-id="9000702497" value="LISK">LISK</option> <option data-id="9000702498" value="LTC">LTC</option> <option data-id="9000702500" value="NEM">NEM</option> <option data-id="9000702501" value="NEO">NEO</option> <option data-id="9000702502" value="NXT">NXT</option> <option data-id="9000702506" value="TRX">TRX</option> <option data-id="9000702505" value="USDT">USDT</option> <option data-id="9000702499" value="XMR">XMR</option> <option data-id="9000702503" value="XRP">XRP</option> <option data-id="9000702504" value="XLM">XLM</option> <option data-id="9000702507" value="ZEC">ZEC</option> <option data-id="9000702508" value="Other coin/token">Other coin/token</option></select> </div> </div>

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